Support
Frequently Asked Questions
Everything you need to know about MAËRU — shipping, ingredients, returns and how our formulations work.
What is your return policy? +
Unopened items may be returned within 3 days of delivery. Damaged or incorrect items are eligible for replacement or refund within 14 days.
How long does delivery take? +
Delivery times vary by destination. Please check the delivery information provided at checkout.
Are your products suitable for sensitive skin? +
Please review each product description and contact us if you need personal guidance for your skin type.
What ingredients do you use? +
We select botanical materials and clinically studied actives for both their sensorial quality and their proven performance. You can explore each material in depth in our Materia Medica research archive.
Where can I read your terms and policies? +
You can find our Terms & Conditions, Privacy Policy, Shipping Policy and Returns Policy linked in the footer.