Privacy policy

Last updated: September 2, 2026

At MAËRU FOR COSMETICS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect and use information when you visit our website, place an order, contact us, or otherwise interact with MAËRU.

1. Information We Collect

We may collect information you provide to us, including:

Name
Email address
Phone number
Billing and delivery address
Order and transaction details
Information you provide when contacting us

We may also automatically collect limited technical information, such as your IP address, browser, device information, and how you interact with our website.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments and refunds
Provide customer support
Manage your account and orders
Improve our website, products, and services
Prevent fraud and protect the security of our website
Send promotional communications where permitted and where you have provided the required consent
Measure and improve our marketing and advertising

We collect and use only information that is reasonably necessary for these purposes.

3. Cookies and Advertising Technologies

We may use cookies and similar technologies, including tools provided by Meta, TikTok, and Google, to understand website activity, measure advertising performance, and improve our marketing.

Where required by applicable law, we will obtain the appropriate consent before using technologies that require consent. You may also manage certain cookies through your browser or available website settings.

4. Marketing Communications

If you choose to receive marketing communications from MAËRU, we may contact you by email or WhatsApp about products, offers, launches, and updates.

You can stop receiving promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

We will continue to send essential communications relating to orders or transactions where necessary.

5. Sharing Your Information

We may share information where reasonably necessary to operate MAËRU and provide our services, including with:

Shopify and technology providers
Payment providers
Shipping and delivery providers
Website, analytics, and advertising providers
Marketing and communication service providers
Government authorities where required by law

We do not sell your personal information.

6. International Processing

Some of our service providers may process or store information outside the UAE. Where applicable, we take reasonable measures to ensure that your personal information is handled in accordance with applicable data-protection requirements.

7. Security and Retention

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

8. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion, or other applicable rights.

To make a privacy request, please contact us at:

hello@maerubeauty.com

We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services. MAËRU is not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies.