Refund policy

At MAËRU, we want you to feel confident with every order you receive. If there is an issue with your order, we are here to help.

Returns

Unopened items may be returned within 3 days of delivery, provided that the product is unused, unopened, and in its original packaging.

To request a return, please contact us at maeru.beauty@gmail.com within the applicable return period. Please include your order number and the reason for your return.

Items returned without prior approval from MAËRU may not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at maeru.beauty@gmail.com.

To help us resolve the issue quickly, please provide your order number and clear photos of the item and its packaging.

Depending on the circumstances, we may offer a replacement or a refund.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare and body-care products cannot be returned or exchanged, unless the product arrived damaged, defective, or was sent incorrectly.

We also cannot accept returns for items that do not meet the return conditions outlined above.

Exchanges

We do not offer exchanges for products that have been opened or used.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the applicable processing period, please contact us at maeru.beauty@gmail.com.